Award Winners

Digital Banker Africa Awards 2023

In the ever-evolving landscape of the financial sector, the Digital Banker Africa awards stand as a beacon of recognition for those pushing the boundaries of innovation and excellence in digital banking. As we mark the culmination of another transformative year, the winners of the 2023 Digital Banker Africa awards take centre stage, embodying the pinnacle of achievements in the dynamic realm of digital finance.

The relentless momentum towards digital banking, catalysed by disruptions to traditional methods during the global pandemic, has not only endured but thrived. This year, we witness a continued surge of groundbreaking progress across the African continent and the global stage, as financial institutions redefine the customer experience through technological advancements.

In a world more interconnected than ever, the imperative for cutting-edge applications to support customers has never been more apparent. With a digitally native generation steering the course, traditional banking has not merely adapted to change but embraced it. Digital banking has evolved into an essential art, seamlessly transferring all conventional in-person banking activities into the digital sphere.

The 2023 Digital Banker Africa award winners exemplify a commitment to leveraging technological innovation to drive financial inclusion. From a digitised workforce to 24/7 customer service through chatbots, and the expansion of digital payments, these organisations have not only met but exceeded customer expectations. Specialised services tailored for specific groups showcase a dedication to providing a personalised, customer-centric digital banking experience.

Key advancements in artificial intelligence, blockchain, and the infusion of a “human face” into digital experiences underscore the industry’s dedication to harmonising innovation with a human touch. As banks continue to refine their digital offerings, the focus remains steadfast on delivering exceptional customer service while staying at the forefront of technological progress.

The organisations honoured in the 2023 Digital Banker Africa awards have set a new standard for excellence, demonstrating remarkable transformation in development, infrastructure, and innovative technology—all with an unwavering commitment to the customer’s best interests. The esteemed judging panel, drawing on over 110 years of business and financial journalism experience and supported by diligent researchers, ensures that the award recipients in each category truly stand out as the most worthy in this ever-evolving digital banking landscape. As we unveil the winners for 2023, we anticipate yet another chapter in the ongoing saga of digital banking excellence.

Digital Banker Africa Awards 2022

It’s universally acknowledged that the shift to digital banking has proceeded at a swift pace, a pace mainly generated by the interruption to traditional banking methods during the global pandemic.In 2022 it was encouraging to notice that the banking world continued making giant strides toward progress with remarkable advancement in digital banking across the African continent and globally.  In a world that has never before been more connected, the need for innovative apps to support customers has never been greater

It gives us great pleasure to recognise the innovative winners of the Digital Banking Africa awards for 2022. Technological evolution evokes a shift in how we bank. Thus, the Digital Banker Africa awards seek to put a spotlight on organisations that are leveraging technological innovation to drive financial inclusion.

As a digitally innate generation starts to take the wheels, the traditional banking industry has grown to meet the world’s new challenges. Digital banking is the art of moving all conventional in-person banking activities online. It allows customers to join a bank and carry out all banking activities without setting foot in a bank’s physical offices.

Some of the advances that have enabled banks to meet the customer’s needs via online banking include a progressively digitised workforce where most tasks are automated, chatbots providing 24/7 customer service, growth of digital payments, and the ability to niche down to provide certain services to particular groups. Key improvements also include artificial intelligence and blockchain, as well as giving digital experiences a “human face.” Banks seeking to grow their digital offerings focus on maintaining excellent customer service while developing their technological know-how.

The organisations selected for honours in the Digital Banker Africa awards 2022 have distinguished themselves from the competition with remarkable transformation in development, infrastructure, and innovative technology, all in favour of their customers.

The judging panel for the Digital Banker Africa awards has more than 110 years of business and financial journalism experience. The panel is supported by a group of researchers who have ensured that award winners in each category are the most worthy.

The Digital Banker Africa judging panel has over 110 years of financial and business journalism experience, and the panel is supported by a team of researchers who have ensured that our award winners are the most deserving in their category.

 

We are grateful to our readers for their insights and nominations.